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The Customer has the right to withdraw from the contract within 7 calendar days from receipt of goods in writing. The return shipment of goods is at the risk and expense of the buyer.
The Product must be returned in perfect condition, complete and in its original packaging. Otherwise we reserve the right to withhold a proportional value.
Address for returns: Creative Glass UK, 11-12 Sextant Park, Neptune Close, Medway City Estate, Rochester, Kent, ME2 4LU.
- Exempt from the right of withdrawal are books and templates.
- Special order items and those which are altered specifically for a customer, eg. cut to size, are non-returnable. This includes some forms of lead came which have to be removed from original packaging to be cut before sending. If you are in any doubt, please call to speak to a member of CGUK staff before purchase.