General Terms & Conditions for Classes, Seminars & Events in the UK
Location & Access
Creative Glass UK, 12 Sextant Park, Neptune Close, Medway City Estate, Rochester, Kent ME2 4LU. All classes are held in our well-equiped studio above our retail centre, accessed via 2 flights of stairs, there is no lift. Participants must be 18+ years of age.
Hours
Classes usually take place from 0930 to 1700hrs with a one hour lunch break from 1230 to 1330hrs but timings may vary slightly from class to class. Please always refer to the hours mentioned in the written confirmation received prior to the class.
Fees
The class fee includes VAT, all materials used and the hire of specialist tools and equipment required. Light refreshments will be provided during course hours but you should bring your own packed lunch with you, or we can direct you to local food outlets.
Registration
Your registration (via email, phone, booking from, web shop or personally) is binding. You will receive a written confirmation from us with all relevant information and an invoice/payment slip. The payment due date indicated on the invoice is binding. Payment of this amount becomes compulsory once you have registered for a course. Non-payment of the course fee does not constitute cancellation of registration.
Course administration, places and participation
For organisational reasons, we reserve the right to cancel or postpone classes. You will receive information ahead of time. Creative Glass will not be liable for any associated costs incurred by you.
When the number of registrations is below the minimum, the course will not take place. The course fee will be waived or refunded in full.
The places on the class are filled on a first come first served basis (on condition of payment by the due date). If the number of registrations is higher than the amount of available places, we will run a waiting list. We will inform you about dates of a future class if possible.
Cancellation
Written cancellation is required. The date of the postmark or your email serves as date of cancellation. Costs are incurred by Creative Glass throughout the organisational process of running a class, therefore participants will be liable for fees as per the following timescale:
Date of cancellation more than 6 weeks before the start date: no cancellation charge, only the administration fee of £25 will be charged.
Date of cancellation 3-6 weeks before the start date: a cancellation charge of 50% of the course fee is payable. We may not charge this fee in full if we can find a new participant for the place.
Date of cancellation less than 3 weeks before start date or non-attendance: a cancellation charge of 100% of the course fee is charged. We may not charge this fee in full if we can find a new participant for the place.
Liability and insurance
Creative Glass accepts no liability for any damages arising during or from any courses or events organised by the company. You are therefore personally responsible for ensuring your own adequate insurance cover. Use of Creative Glass' facilities is at your own risk. We cannot be held liable for theft or loss of your personal property.
Data privacy
By registering for a class, you agree that we may use your data for additional purposes (such as advertising upcoming classes or products via mail, e-mail). You can unsubscribe from our advertisements at any time.
Also, you agree that picture footage taken during class can be used on our websites, brochures and social media pages. You may send us a written withdrawal if you do not want your picture used for promotional purposes.
Video and Audio recordings
No video or audio recordings may be made in any Creative Glass premises without the express prior consent of Creative Glass, the teacher and course participants.
Where consent is given for such recordings, they may only be for personal use, and explicitly are not for commercial consumption.
Travel & Accommodation
The costs for travel and accommodation are borne by the applicant. A list of accommodation in the local area will be sent to you upon request (we cannot endorse any of the establishments listed).
Reservation
For telephone/personal bookings we require a 50% deposit before your place on the course is guaranteed.
Confirmation
You will receive written confirmation and a list of any tools/equipment you may wish to bring along, prior to attendance. You will also receive an invoice for any balance of your payment still due if not already paid in full. Any balance payment is payable before the start of the course. Credit card payments may be made by phone.
Governing law and jurisdiction
These Terms and Conditions are governed by and construed in accordance with the law of England and Wales.
Place of performance and exclusive jurisdiction for all parties is England, UK